TERMS AND CONDITIONS

KUSADASI TOURS TRAVEL AND SHIPPING AGENCY, and / or its agents act only as an agent for the hotels, airlines, bus companies, ship lines, owners or contractors providing accommodations, transportation or other services, receipts and contracts issued by KUSADASI TOURS TRAVEL AND SHIPPING AGENCY are subject to any all tariffs, term and conditions under which any accommodations, transportation and any other service what so ever are provided by such hotels, airlines bus companies, railroads, ship lines, or owners or contractors or by any person in their employ.

Responsibilities / Consumer Disclosure Notice

Kusadasi Tours responsibilities only start as of the moment that both parties, Kusadasi Tours and the customer, have agreed upon the proposed services and prices.

A. Hotel Reservations

Kusadasi Tours is responsible to forward all reservations to the hotels as per customers request within the release date and having the reservations confirmed as long as the requested hotel is available for the requested period and to inform the customer when the chosen hotel is not available or does not dispose of the requested services/facilities.

Kusadasi Tours cannot be held responsible for any discrepancy between the hotel description given in the website and the reality as the hotel descriptions have been reported exactly as given to Kusadasi Tours by the hotel’s management or as printed in the hotel’s brochure or official hotel guide.

Hotels have the full freedom to :

• Organize animation and/or activities (Live Music, Turkish Nights, open buffet meals...) at their own convenience. Generally these animations are not available in Winter season and Low Summer season (April and October) and completely depending on the number of guests in the hotel;
• Charge fees for any activity proposed such as water sports, beach facilities, special dinners, safe boxes in room or at reception etc.

Hence, the above services and/or activities and their prices cannot be controlled nor guaranteed by Kusadasi Tours.

B. Transfers Reservations :

It is the duty of Kusadasi Tours to arrange for the transfers as per customers request (Vehicle according to number of passengers, meeting location, date and time and arrival place) and to confirm this reservation as such to the customer.

Kusadasi Tours cannot be held responsible for facts of third parties nor for traffic (air-sea-road) delays which may occur in cancellation of the transfer or which may create extra charges. Indeed Kusadasi Tours will always have the delay confirmed by the concerned transporter (air-sea-road) and allow cancellation of the transfer only after a delay of minimum two hours or non-presence of the customer on the next passengers list, whatsoever the means of transportation.

Nor can Kusadasi Tours be held responsible when such a delay caused the cancellation or delay of a next service such as missing a connection, cancellation of an overnight in hotel nor for the extra charges resulting from this delay.

C.Tours reservations:

By acceptance of tour membership, receipts, contracts and tickets, the tour member agrees that KUSADASI TOURS TRAVEL AND SHIPPING AGENCY, and/or its agents assume no liability for any loss, injury or damage to a person, property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of Nature, dangers incident to the sea, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikers, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays, or cancellations of or changes in itinerary or schedules, or from any causes beyond KUSADASI TOURS TRAVEL AND SHIPPING AGENCY 's control or for loss damage resulting from insufficient, improperly, issued passports, visas or other documents, and that KUSADASI TOURS TRAVEL AND SHIPPING AGENCY and/or its agents assume no liability for any additional expenses, or liability sustained or incurred by the tour member as a result of any foreign causes. KUSADASI TOURS TRAVEL AND SHIPPING AGENCY is neither responsible nor liable for defaults of those persons / companies not directly under control of KUSADASI TOURS TRAVEL AND SHIPPING AGENCY. The prices of the tours are based on tariffs and exchange rates in effect at time of printing and subject to adjustment in the evening of any change therein. KUSADASI TOURS TRAVEL AND SHIPPING AGENCY reserves the right to substitute hotels with best available alternatives and make any changes in the itinerary where deemed necessary or caused by airline schedules or other reasons and a refund of unused land tour services is the limit of KUSADASI TOURS TRAVEL AND SHIPPING AGENCY 's liability.

PROCEDURES AND SERVICES

All reservations will be sent by fax or e-mail to Kusadasi Tours with all necessary information (as per the proposed reservation forms in Kusadasi Tours’s website). Upon the mutual agreement on the proposed services and prices Kusadasi Tours will confirm the service(s) according to the given information within the shortest delay in as far as the confirmation by the third party has been given .

At the latest one week before the actual beginning of the first service, the customer will reconfirm all requested services with Kusadasi Tours and confirm necessary information to Kusadasi Tours (flight and/or ferry details, estimated arrival time... not booked via Kusadasi Tours)

In case of children reductions, it is the right of Kusadasi Tours to ask for ID or passport photocopies in order to have proof of children age.

In case of transfer, on their arrival at the airport or harbor, customers will recognize Kusadasi Tour’s representative on the board with the company’s logo and the mention of the customer’s name.

Confirmation

Confirmation of cutomer’s reservation along with vouchers and instructions will be provided via email once all necessary local arrangements have been made on customer’s behalf. Reservations made during the week will in normal circumstances be confirmed within 24hrs. Confirmation of reservations made over weekends and/or public holidays may however take slightly longer.

MODIFICATIONS AND CANCELLATIONS

Modifications (except cancellations) are acceptable up to seven days in April, May and October, 14 days in June, July, August and September before the originally planned arrival date.

If a customer is to cancel, this should be advised to Kusadasi Tours at the latest seven days in low season and fourteen days in high season (ie, between June 15th and September 15th) before the originally planned arrival date.

If a customer did not cancel before the originally planned arrival date or after the given option periods above, a "no-show" fee of three nights' accommodation will be charged, unless the customer can deliver a certificate proving an impossibility such as illness, professional reasons or trespassing of a relative (till the second degree) and depending on the goodwill of the concerned third party.

PAYMENT CONDITIONS

Once the customer has agreed upon proposed services and prices quoted by Kusadasi Tours and that Kusadasi Tours has confirmed all requested services, the following payment procedure will be applied :

• The customer will pay to Kusadasi Tours a non-refundable down-payment of 20% of the total amount to secure his reservation(s)
• For services or packages of less than 500,- US$ / 500,- €, the balance will be paid latest two weeks before the realization of the first service or first overnight in a hotel booked by Kusadasi Tours.
• For services or packages of over 500,- US$ / 500,- €, the balance may be paid in installments as per agreed with Kusadasi Tours in as long as the final balance is paid latest three weeks before the realization of the first service or first overnight in a hotel booked by Kusadasi Tours.

MEANS OF PAYMENT

• By mail order (authorization for credit card debit ).

  - In this case, Kusadasi Tours will forward a mail order form to the customer who will duly fill it in and send it to Kusadasi Tours by fax only as Kusadasi Tours does not dispose of a secure internet system.

  - The customers will fill in one mail order form for each payment and fax it/them to Kusadasi Tours all together upon agreement of the proposed services and prices.

  - It is then the duty of Kusadasi Tours to file safely and follow-up the mail orders for debit on the agreed dates. Kusadasi Tours will then also inform its customers in written (by e-mail or fax) of the debit’s execution.

  - Kusadasi Tours guarantees its customers that payment by mail order form will not occur any further expenses or charges.

• By bank transfer.

  - In this case, it is completely up to the customer to follow-up the payments and their dates.

  - Kusadasi Tours will, of course, inform its customer in due time of the its bank account information.

  - Should any extra expenses or charges occur by this means of payment, they will be completely and solely at charge of the customer.

Should for any reason, any payment be delayed or not executed within the due dates or agreed payment plan (a copy of the bank draft sent by fax will be accepted as payment proof), after reminder, Kusadasi Tours will have the freedom to cancel the concerned services or reservations without any further notice.

• Invoice

  As Kusadasi Tours is obliged - by law - to edit an invoice for each service, Kusadasi Tours kindly asks its customer to duly fill in the Address Box on the mail order form or to communicate his address by e-mail.

  Kusadasi Tours, herewith, certifies that the addresses of their customers will not be used for any other purpose whatsoever than invoicing.

Travel Insurance

We highly recommend that you purchase comprehensive travel insurance before departure.

PRIVACY

Kusadasi Tours, herewith, confirms that all the information given by its customers will be used only and solely for the purpose of the service(s) booked via Kusadasi Tours and its partners. This information will not be communicated to thrid parties.

COMPLAINTS BY THE CUSTOMERS

Each complaint will be addressed to Kusadasi Tours by phone and then in written during the stay in Turkey and before leaving a hotel which may be a source of complaint. No complaints firstly addressed to Kusadasi Tours by the customer when returned to his country of origin will be accepted.

Kusadasi Tours cannot accept any responsibility for faults committed by third parties such as hotels, bus companies, guides, restaurants, ferry, rent-a-car or yachting companies nor air carriers.

Though Kusadasi Tours will do all what is in their power to solve the source of the complaint as soon as they have been advised about it.

FORCE MAJEURE

Are considered as force majeure all events beyond the control of Kusadasi Tours that may prevent the realization of the services such as natural disasters (earthquakes, floods, epidemic), war, union actions as all what may result of these.

In case of force majeure, Kusadasi Tours will not be held responsible but will be in the obligation to advise their customers, if at all possible, as soon as possible by fax, e-mail or phone. Kusadasi Tours will also do whatever is in their power to assist their customers, assure their safety and if necessary try and organize their return to their home country upon agreement of the Consulate of the customer’s country.

Should a customer, due to a force majeure, have to interrupt services booked via Kusadasi Tours, Kusadasi Tours cannot be held responsible for it nor be asked compensations. Though Kusadasi Tours will reimburse that part of the service(s) which has not been realized solely upon acceptance of the concerned third party.

JURIDICTION

In case of disagreement between Kusadasi Tours and its customers, the matter will be submitted to the Court of Justice of Kusadasi, who has the sole power to conclude. Whatever conclusion has been taken by the Court of Justice of Kusadasi, this will the only one that will be taken in consideration.